Get Conversation Detail
Authorization
OAuth2AuthorizationCodeBearer AuthorizationBearer <token>
In: header
Path Parameters
conversation_id*Conversation Id
Format
uuidQuery Parameters
verify_locally?Verify Locally
Default
trueResponse Body
application/json
application/json
curl -X GET "https://example.com/v1/conversations/497f6eca-6276-4993-bfeb-53cbbbba6f08"{ "id": "497f6eca-6276-4993-bfeb-53cbbbba6f08", "agent_id": "2b1e3b65-2c04-4fa2-a2d7-467901e98978", "run_id": "string", "source": "string", "status": "string", "started_at": "2019-08-24T14:15:22Z", "ended_at": "2019-08-24T14:15:22Z", "visitor_id": "1b5d452e-2897-4f21-ac74-1b59f820ba97", "insight": { "text_status": "string", "outcome": "string", "topic_id": "646807af-5da6-43aa-83d3-8ac1d15ab4e5", "topic_name": "string", "failed": true, "text_trajectory": "string", "primary_root_cause": "string", "masked_frustration": true }, "metrics": { "wait_p50_ms": 0, "wait_max_ms": 0, "barge_in_count": 0, "slow_reply_count": 0, "had_tool_errors": true }, "messages": [ { "id": "497f6eca-6276-4993-bfeb-53cbbbba6f08", "sequence": 0, "role": "string", "tool_name": "string", "content": "string", "client_message_id": "string", "tool_call_id": "string", "node_id": "string", "tool_error": true, "created_at": "2019-08-24T14:15:22Z", "timing": { "wait_ms": 0, "stt_final_ms": 0, "llm_ttfb_ms": 0, "tts_ttfb_ms": 0, "realtime_ttfb_ms": 0, "tool_ms": 0, "interrupted": true, "first_reply": false }, "attachments": [ { "id": "497f6eca-6276-4993-bfeb-53cbbbba6f08", "kind": "image", "media_type": "string", "name": "string", "width": 0, "height": 0, "page_count": 0, "byte_size": 0, "status": "uploading", "reject_reason": "string", "retention": "conversation", "source": "upload", "analysis_status": "not_required", "analysis": { "description": "string", "ocr_text": "string" }, "analysis_model": "string", "analysis_tokens": 0, "delivered_as": "native" } ] } ], "ended_reason": "string", "config_version_id": "4d5f254c-587a-4f12-998e-4efba89b30c9", "config_version": 0, "config_staged": false, "tool_call_count": 0, "tool_error_count": 0, "extraction": { "status": "string", "summary": "string", "extracted_fields": { "property1": "string", "property2": "string" }, "evaluation_results": { "property1": { "passed": true, "reasoning": "string" }, "property2": { "passed": true, "reasoning": "string" } } }, "output_variables": { "property1": "string", "property2": "string" }, "text_insight": { "outcome": "string", "issue_summary": "string", "topic_id": "646807af-5da6-43aa-83d3-8ac1d15ab4e5", "topic_name": "string", "primary_root_cause": "string", "root_causes": [ {} ], "escalation_reason": "string", "turn_sentiment": [ {} ], "turning_point_message_id": "string", "model": "string", "input_revision": 0, "generation": 0 }, "insight_projection": { "text_status": "string", "voice_status": "string", "extraction_status": "string", "failed": true, "text_start_band": "string", "text_end_band": "string", "text_trajectory": "string", "timeline": [ {} ], "voice_partial": false }, "client_actions": [ { "call_id": "string", "action": "string", "args": {}, "requires_approval": true, "status": "pending", "page_url": "string", "landing_url": "string", "expires_at": "2019-08-24T14:15:22Z", "approval_decision": "approved", "decided_at": "2019-08-24T14:15:22Z", "created_at": "2019-08-24T14:15:22Z", "result_summary": "string", "capture_attachment_ids": [ "e80675e3-3e76-4b08-a1bb-cef8b56e29d0" ] } ], "recording": { "id": "497f6eca-6276-4993-bfeb-53cbbbba6f08", "status": "string", "sample_rate": 0, "duration_ms": 0, "expires_at": "2019-08-24T14:15:22Z", "playable": true, "gaps": [ { "track": "string", "start_ms": 0, "end_ms": 0 } ], "spans": [ { "id": "497f6eca-6276-4993-bfeb-53cbbbba6f08", "track": "string", "start_ms": 0, "end_ms": 0, "interrupted": true } ], "links": { "property1": [ { "span_id": "f8e1ad1a-a94f-4999-9759-e8b20e66def2", "confidence": "string" } ], "property2": [ { "span_id": "f8e1ad1a-a94f-4999-9759-e8b20e66def2", "confidence": "string" } ] } }, "voice_emotion": { "population": "string", "population_status": "string", "experimental": false, "engine_id": "string", "voice_status": "string", "partial": false, "clip_summary": { "property1": 0, "property2": 0 }, "messages": [ { "message_id": "string", "outcome": "string", "reason": "string", "valence_index": 0, "arousal_index": 0, "top_emotions": [ {} ], "confidence": 0, "alignment": "string", "masked_frustration": false } ], "empty_reason": "no_caller_speech" }, "conversation_analytics": false, "call_metrics": { "wait_p50_ms": 0, "wait_max_ms": 0, "slow_reply_count": 0, "timed_reply_count": 0, "barge_in_count": 0, "caller_talk_ms": 0, "agent_talk_ms": 0, "overlap_ms": 0, "dead_air_ms": 0, "longest_silence_ms": 0, "failed_tool_names": [ "string" ], "pipeline_kind": "string", "pipeline_provider": "string", "baseline": { "days": 0, "wait_p50_ms": 0, "wait_p95_ms": 0, "replies": 0 } }, "speech_spans": [ { "id": "497f6eca-6276-4993-bfeb-53cbbbba6f08", "track": "string", "start_ms": 0, "end_ms": 0, "interrupted": true } ], "speech_links": { "property1": [ { "span_id": "f8e1ad1a-a94f-4999-9759-e8b20e66def2", "confidence": "string" } ], "property2": [ { "span_id": "f8e1ad1a-a94f-4999-9759-e8b20e66def2", "confidence": "string" } ] }, "patterns": [ { "kind": "topic", "label": "string", "count": 0, "filters": { "property1": "string", "property2": "string" } } ]}{ "detail": [ { "loc": [ "string" ], "msg": "string", "type": "string" } ]}